Refund Policy Refund or Cancellation Policy

This policy outlines the process for canceling an order or requesting a refund for services purchased through our platform. Please review the terms below:

i. Order Cancellation: Cancellations will only be considered if requested within 15 days of purchasing the service. However, cancellations may not be accepted if the service has already been initiated or delivered. In such cases, the cancellation will be at the discretion of CGSILICON.

ii. Service Quality Issues: If you believe that the service provided does not meet the agreed-upon quality or expectations, you must report the issue to our customer service team within 15 days of receiving the service. We will review your concerns and take appropriate action, which may include adjustments, a replacement of services, or a refund.

iii. Warranty Claims: For services that come with additional guarantees or warranties, any concerns should be directed to the relevant party in accordance with the specific terms of that warranty.

iv. Refund Processing: Once a refund is approved by CGSILICON, it will take up to 15 days for the refund to be processed..